As a Contract Packing Team Leader your role includes a lot of variety, supporting the Contract Packing department within the Warehouse. Working closely with the wider Warehouse Management Team, you directly support both permanent and agency Warehouse Operatives, ensuring they have sufficient training and support to perform to the expected standards whilst always maintaining awareness of health and safety and safe operating procedures. You will guide the day-to-day operations of your given area, ensuring any problems are troubleshooted and escalated as necessary.

KEY RESPONSIBILITIES

• Oversee day to day operations within Contract Packing – providing cover to others as and when needed.
• Ensuring work efficiencies and priorities are being met. Escalating to the relevant Supervisor/Manager where support is required.
• Supporting the Warehouse Management Team in providing feedback on the Warehouse Operatives performance and conduct.
• Onboarding and organising training new agency staff as needed, ensuring completion of the agency induction plan and their understanding of the Warehouse Operations Manual
• Monitoring performance and feeding back to the Warehouse Operatives where improvements need to take place.
• Carrying out warehouse or company training / refresher training with employees as and when required.
• Maintaining health and safety at all times, ensuring operations are running to the required safety standards, and any accidents are documented and escalated as per standard procedure
• Acting as a role model; following company policies and procedures at all times 
• Escalating any risks/ hazards or other employee/ individual concerns as necessary
• Completing Health & Safety Incident Investigations where necessary
• Holding Return to Work interviews for Warehouse Operatives following employees’ period of absence from work
• Trained First Aider
• Trained Fire Marshall
• Locking and unlocking the site
• Trained to carry out drug and alcohol testing

BEHAVIOURAL AND SKILL EXPECTATIONS

Our Contract Packing Team Leaders are expected to demonstrate commitment to providing an excellent service to all stakeholders (office, warehouse and external). They will be inquisitive with regards to learning and promote our company core values at all times. In addition, they must demonstrate the following: 

• Confident communicator
• Demonstrates adaptability – willing to learn and support where required
• Shares best practice with new starters, supporting with training on daily operations.
• Strong problem-solving capabilities
• Ability to operate at pace under pressure, whilst not sacrificing quality and accuracy
• Good time management skills with the ability to meet deadlines
• Commercial awareness and understanding of business drivers
• Demonstrates good team work ethic, being flexible to support team requirements
• Proactive in using initiative; demonstrating a willingness to learn and develop skills to maintain reputation as a department/ company